Orders

When will my order ship?

We aim to process and ship all orders within 2 to 3 business days. During busy periods or product launches, it may take a little longer but we’ll keep you updated.

Can I change or cancel my order?

If your order hasn’t been processed yet, we’re happy to help. Just email us at hello@seide.com.au as soon as possible.

How do I care for my jewellery?

To help your pieces last, avoid water, perfume, and abrasive surfaces. Store them in a dry place, ideally in the pouch provided. You’ll find more tips on our Jewellery Care page.

Shipping

Where do you ship from?

All orders are carefully packed and shipped from our studio in Sydney, Australia.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout. For more details, visit our Shipping & Returns page.

Returns

Can I return or exchange an item?

We accept returns and exchanges on eligible items within 14 days of dispatch. Earrings are final sale and cannot be returned due to hygiene reasons.

For full return details, visit our Returns & Exchanges page.

Do you offer refunds?

At this time, we offer store credit or exchanges only. We do not offer refunds for change of mind or incorrect purchases.

What if something arrives damaged or faulty?

If your item arrives damaged or has a manufacturing fault, contact us with your order number, photos, and a short description. We’ll sort it out as quickly as possible.

Still have a question?

We’re here to help. Email us anytime at hello@seide.com.au